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F.A.Q.
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MAKING ORDER
How can I make an order?
First of all please choose the brand you would like to purchase, using the Brands column from the left side of the web-site. Choose the brand style and then the quantity of cigarettes you decided to buy. Please take into consideration the price diminution while choosing more then 1 carton. When you click Buy Now, you are sent into Shopping Cart. If you want to buy more than one brand of cigarettes please click Continue Shopping and repeat the process. When you are done please click Proceed to Checkout button. Then we will ask you to fill in all the fields in the Shipping Information form. After you finish you will receive a confirmation e-mail about your transaction. In a short time you will receive another confirmation e-mail that will inform you, your order was shipped to you. Within 1 and 3 weeks (usually 11 working days) you will receive your order directly to your door.
Can I make an order by phone or by fax?
Unfortunately, not. You can only do it online now. Other ways of ordering will be available later.
Is there a maximum order?
No. The quantity of cigarettes that can be purchased at TobaccoChest.com is left to the discretion of customers who must be aware of the laws in force in their country and the sanctions they may incur.
But please be aware that we do not accept large quantity orders from first-time customers. If this is your first purchase in our store maximum quantity is 12 cartons.
How can I find out my order status?
After you've placed your order you will be automatically notified by E-mail when we approve and ship your order.
What is your Chargeback Policy?
Any customers attempting or threatening to do credit card chargebacks will immediately have their credit cards blacklisted among processors and will never be able to purchase on this site. More then that, these chargebacks will be challenged in the stipulated order. If you have any problems we are always ready to contact you to seek a solution, either to refund or to reship your order in line using our structured reship and refund procedure.
ABOUT PRODUCTS
What is the quality of sold cigarettes?
The cigarettes sold at TobaccoChest.com are of the highest quality. Our products are made under license world manufacturers and all cigarette packs and cartons are properly marked and labeled by the corresponding tobacco companies.
Will you be offering new brands and styles of cigarettes in future?
We are always updating our assortment. That's why our clients are able to buy the most famous and popular brands of cigarettes.
DELIVERY
Which countries do you deliver cigarettes to?
We ship cigarettes worldwide except: Algeria, Angola, Austria, Belarus, Belize, Bolivia, Botswana, Brazil, Cuba, Denmark, Egypt, France, Gabon, Germany, Greece, Hungary, India, Indonesia, Italy, Jamaica, Korea, Democratic People'S Republic Of, Korea, Republic Of, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Martinique, Monaco, Mongolia, New Caledonia, Pakistan, Panama, Paraguay, Peru, Saint Vincent And The Grenadines, San Marino, Spain, Swaziland, Thailand, United Kingdom, Vietnam, Zambia.
Do you have a waiting period before shipping the order?
The order is shipped within several days (the time differ on holidays). This time is given to you to change or update your postal address and/or the order items. In such cases you must immediately send us an e-mail with your changes. Please enclose your order number when writing about changes in your order.
How long do you deliver my order?
Any order will be delivered directly to your door within 1 and 3 weeks (usually 11 days).
LEGALITY
I've already bought cigarettes from your site. Can I resell them?
No. This is out of the law in any country of the world.
GUARANTEE
Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some countries may occasionally apply the international postal regulations and standards. In some countries, parcels containing 200 cigarettes are exempted from taxes.
Can I withdraw the order placed with your online store?
You can withdraw your order within 24 hours of its placement.
What should I do If I haven't received my parcel within 21 days?
If you do not get the parcel in 21 days period after you made your purchase, you should obligatory call or e-mail us. We immediately start our own investigation, and if in 10 days period after that you still don't get the parcel, you may choose:
1. We send you the parcel once again to the amount of order you have made, as if you ordered it once again but you pay no money.
2. We give you your money back.
Can I get my money back if I am not satisfied with your product or service?
We have a 100% Money Back Guarantee. In case you are not satisfied with the purchased product or your parcel is lost, stolen or damaged you should inform us by e-mail.
Can you guarantee me the confidentiality?
We can 100% assure you, we do not report any information about our customers to any authorities.
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